I am happy to report that Digicel sent two technicians to my home on Monday, February 2, to fix my cable problem. They replaced the cable box and programmed the new box in about 15 minutes.
If you have an old cable box and your TV is not working properly, you might need to have it replaced. It seems to me that Digicel needs more staff to service its customers.
The technicians, Romaile Howell and Hakeem Spence, represent a dying breed of Jamaicans who have been properly socialized, and who understand what giving good customer service means.
The technicians arrived at my home, and they said good morning. I responded. I then accused them of being late. They were shocked at being accused of being late. Nevertheless, they apologized. I then told them I was testing them. These are the kinds of persons we should employ to give excellent service to clients.
Digicel has a problem if it takes over a year to fix a challenge with the phone app and two weeks to deal with a dysfunctional cable box.
The lesson learned is that when customers demand good service, they will get it.
I hope that the rude technician who was sent to my house on Saturday, January 31, will be given some more training in how to deal with customers before being sent out again.
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