Wednesday, 3 June 2026

Customer Service In Jamaica - Urgent Surgery Needed!

Contributer

Back on the flow line after speaking to a customer care lady in South Africa. We had a great chat; it was the best customer care I have ever received. All the way in South Africa, not even in the Caribbean region. This is saying something. 

"Unnu nuh know nutten bout customer or caring fi custama dem".

Or let's say it sour like Lime.  Now Flow wants to make it sweet like sugar without tax. What an indictment of our population. 

Jamaica needs urgent surgical attention for healing Customer Care Cancer (CCC) in Jamaica. Not only in Tourism but all industries and sectors. How about Flow having a special package for the aged, old, loyal customers over 60/65 retirees?

Stop ignoring those grandfathers and mothers from the days of original Cable and Wireless. Special discounts for the loyal senior citizens in Jamaica. 50% off and 10% GCT; discuss with the Minister of Finance for GCT approval.

Start discussions 

"NO GCT".

Again, thanks to Flow South Africa customer care personnel.

Michael Spence

Challenges As Usual On Out Roads


When it is not the potholes and general road conditions, it is the behaviour of other motorists that makes it difficult to traverse our roadways. I just received a report that the two tag lanes at the Portmore Toll are not working.

This situation is creating havoc at a time when the traffic is heavy on the toll road. Is it that we do not have competent people to fix the problem?

Information should be shared with the public so that drivers are prepared to pay by cash.

Bark Di Trute made contact with the Toll Authority and was informed that the tag lanes are now working.

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Scotia ABMs A Pain...


The following is a message from a Scotia Bank Customer:

Good morning, Sir Vernon. It is in the Savanna-La-Mar area. I went inside the branch and even the teller was stunned by the question. I asked; she said sometimes they have up line up all who are doing deposit inside the bank and let them go because the machine are just not working.

She told that the machines are going to be fixed or maybe changed. I would rather Scotia Bank get rid of those and bring machines that will not spit out your card or your money. Simply as that! Thanks again Sir Vernon. Highly appreciated!

Audio:


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Tuesday, 2 June 2026

Bark Di Trute Calls For Support As It Continues To Serve You



It is time again to talk about the work and achievements of Bark Di Trute. Bark Di Trute has had over 4.3 million views of its over 4,000 articles, with over 12,000 comments. For May 2026, Bark Di Trute had a record 71,397 views, the most views for any month.

Percentage views by top countries are shown below:


Notwithstanding the data, it takes cash to care, and far more is needed to support this work.

Bark Di Trute is, therefore, seeking your support and help. Bark Di Trute is more than a blog. Many Jamaicans benefit from Bark Di Trute. It is very difficult to support this blog. Thanks to those who have been very supportive of this effort. -I really appreciate the support that many of you give me. Some people believe that I have a team of people working with me. I have to get information from persons and from press releases, write and edit stories, create and edit videos and sound files and still pictures. I also have to record videos and audio files and take still pictures.


The work of Bark Di Trute:

  1. Assisting consumers in dealing with consumer issues.
  2. Giving consumer tips.
  3. Keeping MPs abreast of challenges in their communities.
  4. Making recommendations to the various ministers of the government.
  5. Working with the police in dealing with crime.
  6. Sharing accurate information with the public.
  7. Sharing valuable information from professionals with the public.
  8. Getting the news to you first.
  9. And more.
How you can help:
  1. Donating funds to the blog.
  2. Inviting others to subscribe to the blog.
  3. Keeping Bark Di Trute abreast of news in your community.
  4. Adding your comments to the bottom of the blogs.
  5. Sharing the blogs with others.
You can always send me a WhatsApp message at (876) 816-5261.

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The promotional video below was done by Bark Di Trute for social media. We could do it for you also. Click the icon to watch the video.



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Remember that Bark Di Trute could fail to bark one day without your support. Send your ideas, stories, and news by WhatsApp at (876) 816-5261.

You can view the blog with your computer at https://vderby.blogspot.com, and you will be able to see the various links. For example, there is a link that takes you to the calendar to see what is happening on the weekend. You can even search the site for articles. There is also a weather link, which you can use to track hurricanes.

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Lisa Hanna The New Jamaican Ambassador To The United States?

Lisa Hanna

The society is never short on rumors, and Bark Di Trute cannot ignore some of these rumours. There has been a rumour that the former Miss World and minister of government in Jamaica under the PNP, Lisa Hanna, would return to the JLP. The new tune these days is that she will be appointed as an ambassador to the United States.

It would be interesting to hear what my Bark Di Trute readers think of the possibility of the Jamaican ambassador to the United States being Lisa Hanna. 

Bark Di Trute has been pushing for the governor general to step down because he is ineffective and his presence is not being felt. Word is that he might step down soon because he is not in good health. Who do you think should be appointed to replace the current governor general?

There is also talk of Ministers Grange and McKenzie retiring from politics. Who should replace them? With the energy that Warmington has, I don't see him retiring from politics soon. He is the fire in the house. Bark Di Trute does not see the opposition leader lasting as leader of the PNP. Who can replace him?

This could be a time for some interesting changes in politics and other areas.

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Bark Di Trute requests that you click on the advertiser's link on the page and also donate to the work of Bark Di Trute. It takes cash to care!

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Remember that Bark Di Trute could fail to bark one day without your support. Send your ideas, stories, and news by WhatsApp at (876) 816-5261.

You can view the blog with your computer at https://vderby.blogspot.com, and you will be able to see the various links. For example, there is a link that takes you to the calendar to see what is happening on the weekend. You can even search the site for articles. There is also a weather link, which you can use to track hurricanes.

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Public Transportation Fare Increase?



Bark Di Trute has been informed that the government has approved a 16 percent increase in fares to be charged by public transport operators. In order to soften the impact on the travelling public, an 8 percent increase has been granted now, and the rest of the increase will be granted in July. 

Bark Di Trute has not been able to ascertain if the same level of increase has been given to the JUTA.

Click here to see the fares for the various routes.

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The promotional video below was done by Bark Di Trute for social media. We could do it for you also. Click the icon to watch the video.



Bark Di Trute requests that you click on the advertiser's link on the page and also donate to the work of Bark Di Trute. It takes cash to care!

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Remember that Bark Di Trute could fail to bark one day without your support. Send your ideas, stories, and news by WhatsApp at (876) 816-5261.

You can view the blog with your computer at https://vderby.blogspot.com, and you will be able to see the various links. For example, there is a link that takes you to the calendar to see what is happening on the weekend. You can even search the site for articles. There is also a weather link, which you can use to track hurricanes.

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Monday, 1 June 2026

"Motorized Pyramid Scheme Economic Model" (MPSEM) on Citizens

Contributed

I write after spending some time, from 5:00 AM to 10:00 PM at Sabina Park Traffic Court, resolving 2 outstanding tickets. There were thousands of people turning up.

That experience reflected deep systemic failures in how Jamaica manages motor vehicle administration.


What I witnessed:

  1. Unmanageable backlog: I saw a citizen with ∼300 tickets. Another recently publicized case of an elder who had 40. This is not access to justice - it’s congestion and warehousing.
  2. Administrative errors: One of my tickets was dated for a year that had not yet occurred. It was dismissed, but only after a full day lost from work and family.
  3. Lost records: My second ticket could not be located until late evening, forcing an unnecessary 17-hour wait.

The larger issue - MPSEM:  

This Motorized Pyramid Scheme Economic Model pushes Jamaicans into car dependency,  fueled by poor public transport, which extracts revenue through ticketing fines, tolls, duties, spare parts, and fees.

The psychology of “More man have kiar, more man have gyal” still shapes policy, but ordinary citizens bear the cost.

Recommendations:

  1. Digitize and decentralize*: Put all tickets in an online system with search, payment, and error-checking before court dates are issued.Allow payments at remittance agencies.
  2. Restore public transportation*: Fund reliable standardized buses and begin a phased restoration of passenger rail services. 
  3.  Modern economies prioritize movement of people over movement of cars.

Commission an independent study: Task UWI Social Sciences, LSE, or Harvard with auditing MPSEM’s economic and social impact, including who benefits from fines, tolls, and import duties.

Jamaicans, overall, are not “bad drivers”. We are navigating a poorly planned system on top of bad roads. 

I am sure there are many willing to provide full support to reform efforts.

I look forward to the people's response and to seeing concrete steps toward a fairer, more efficient system.


Michael Spence

So-Called Social Media Creators


There is a set of low-level, low-class people publishing things on the internet that I must warn you about. First, they tend to misinform people and twist events to suit a particular story. I gather that some of them are involved in scamming, and some of them have been arrested here in Jamaica and in the US. Some have even aligned themselves with political parties to gain acceptance.

These people, in their drive to get attention and followers, will go into the sewer main to dig up people's business. You must have seen the video about Dervan Malcolm, a former broadcaster at Power 106. The man is sick and is no longer on the radio, and we find time to write some nasty things about his family. Those who watch, enjoy, and share those videos about him are also very sick. 

They take news items and completely reword the news to fabricate their own news. They are dangerous. A classic example is the US aircraft carrier that is visiting Jamaica, about which they have made up some incredible stories.

The egos of these so-called social media creators are out of control, and they are telling you how many people are following them and how many have signed their petitions. Some of these demented people now see themselves as the prime minister. They are suffering from delusions of grandeur.

If we feed our minds with garbage from these people, then we will become garbage bins. There is a trend in making people's private lives public. I would suggest that these so-called social media creators start by making their own lives public. You would get some interesting stories.

The filth that emanates from their posts sometimes will make an alligator vomit. It is interesting to note that it is many of our men are involved in the nastiness. A no man dem dey.

We need to remove these people from our space because they are like a body of sewer water that is running into a clean pond of water. They will damage social media. People still look to the traditional media houses for accurate information and not to some of those garbage-filled pages.

Listen to this video below, which is part of a longer video. The rest of the video has outrageous information. This joker says the PM has to sign all land titles. Really?

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Please add your comments at the bottom of the blog. Share this blog with all your friends and relatives.


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The promotional video below was done by Bark Di Trute for social media. We could do it for you also. Click the icon to watch the video.



Bark Di Trute requests that you click on the advertiser's link on the page and also donate to the work of Bark Di Trute. It takes cash to care!

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Remember that Bark Di Trute could fail to bark one day without your support. Send your ideas, stories, and news by WhatsApp at (876) 816-5261.

You can view the blog with your computer at https://vderby.blogspot.com, and you will be able to see the various links. For example, there is a link that takes you to the calendar to see what is happening on the weekend. You can even search the site for articles. There is also a weather link, which you can use to track hurricanes.

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