If I make a late payment for Digicel services, I will incur a late fee. I have been without Internet service for over three hours this afternoon, and I cannot charge Digicel for loss of service?
The go-back feature on the television has not worked properly for months. I have not been compensated for the loss of this feature.
The company has been unable to resolve the problem with the app on my phone. I have had to make numerous calls to the organization to have this matter resolved. One Digicel employee was proud to tell me what is the company's policy. Apparently, that policy does not include giving customers first-class service!
Things are difficult in Jamaica and poor customer service across the country added to that is rubbing salt into a nasty cut. Government departments and organizations in the private sector get away with poor customer service because consumers will lie down and take anything. What a ting!
The government will learn one day that it is not that people are dissatisfied with the political leader, but the poor customer service offered by some government departments and some areas in the private sector. It is a challenge to deal with some government agencies One public servant told me once that politicians come and go but public servants remain. This is something for our political leaders to think about.
It's Just a Click
The problem is that generally, we are a nation of selfish people. If so many persons are willing to abandon their OWN elderly and vulnerable relatives for the hospitals to take care of or abandon their OWN children for, in many instances, one parent or the state to take of, then why do you think they'll care for a stranger such as yourself?
ReplyDeleteDigicel has deteriorated much ... I have the same problem with the recording feature for months. Will be cancelling it this week.
ReplyDeleteAm seeing that flow is doing some massive remodeling. However; am wondering if the next phone company, that was to come on board, has changed their mind or it is that they are still waiting on the government license. Come on Digicel start your remodeling too or you will get left behind and am only being so kind. Remember that you need everybody to form a line. Am out of here.
ReplyDelete