Press Release From MBJ Airports
MONTEGO BAY, JAMAICA - 10 SEPTEMBER 2024:
Sangster International Airport wishes to clarify recent reports regarding the medical emergency on September 4, 2024.
We again extend our deepest condolences to the family and loved ones of the deceased at this time. We understand the impact such an event can have on all involved and our concern remains with the family dealing with the sudden loss of a loved one.
Firstly, we wish to emphasize that there is absolutely no policy or requirement for payment for ambulance services by a passenger during an emergency situation at Sangster International Airport.
Secondly, the Airport actively maintains a medical facility at the Airport, by way of a contractual arrangement that exists between MBJ and Hospiten for the provision of Medical Services, which includes a Nurse's Station in the terminal and the provision of on-call Ambulance Services. The Nurse, in assessing a medical emergency or based on information provided, makes a determination if the patient will require further medical attention, including making the request for an ambulance. These arrangements are in compliance with the International Civil Aviation Organization standards and are part of a comprehensive emergency response plan which is regularly reviewed and tested with other stakeholders.
Thirdly, the collapse of the passenger was not related to any type of slip and fall, or other type of accident on Airport premises.
In medical emergencies, all efforts are made to provide medical assistance to users of the Airport to ensure their well-being, including coordination with relevant stakeholders. In this incident, attempts were made to contact all nearby medical entities that can provide a response.
We have noted various reports speculating about the timeline of events. Having reviewed our CCTV footage, we wish to share the following sequence of events in the interest of transparency:
On Wednesday, September 4, 2024, at 11:12 AM, the Airport's Operations Centre was alerted that a passenger had collapsed initiating the Airport's emergency response.
Within one minute, Hospiten was contacted, and the Hospiten Duty Nurse indicated they were en-route to the scene. Contrary to media reports, the Hospiten Duty Nurse arrived at the scene 6 minutes after being contacted to attend to the passenger.
At 11:15 AM and for the next 13 minutes, the Airport's Operations Centre called for an ambulance. They contacted the Emergency Medical Service (EMS) arm of the Jamaica Fire Brigade (JFB) and subsequently the Cornwall Regional Hospital (CRH), both of which proved unsuccessful. Contact was made with Hospiten's Ambulance Service at 11:28 AM, which arrived within twelve (12) minutes.
We want to emphasize that during this time, Hospiten personnel were onsite delivering care to the passenger. They administered CPR and all appropriate lifesaving measures, including the use of an Automated External Defibrillator (AED). At no time was the passenger left unattended or without medical care once the Hospiten personnel arrived.
We are committed to continuous improvement in all aspects of passenger safety and care. As such, we conduct a thorough review following each instance of emergency response. The results of this ongoing review will inform any necessary amendments to further enhance our emergency preparedness and response, ensuring that we meet or exceed local regulatory requirements and International Standards, as well as uphold our highest priority - the safety, health, and well-being of all who pass through our Airport.
We continue to offer support to our staff and others affected by this incident and our thoughts remain with the family of the deceased during this difficult time.
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2 comments:
So the family who was asked for the $400 was not speaking the truth? Wonder why
Why the ambulance was not provided at the 6th minute juncture as a proactive measure.
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