Digicel Needs To Improve Its Services and Insist That Workers Improve Their Attitude

For nearly a year, I have not been able to get my Digicel app to work. It worked for a few months, and then it died. For nearly two weeks, I have been unable to obtain cable service from Digicel.

I had to write a letter to the company, copying the OUR and the CAC, to get some action. I was called by a staff member and advised that a technician would come to my residence on Saturday, January 31, between 1 pm and 4 pm to deal with the matter. Messages were sent to the company advising them that no technician had arrived after 4 pm.

I saw a missed call from the technician at 4:57 pm, and I returned the call. I greeted the gentleman, and he did not respond.

I said to him that he could have called before and informed me that he was going to be late. He was not going to listen to what I was going to say, and he kept talking over me.

I wished him all the best and ended the call. I will do what I have to do.

As a people, we must stop accepting poor customer service and the bad attitude of workers. Many consumers cannot be bothered because they feel that nothing will come of it.

The word out there is that there is another competitor in communication services on the way. They should use some of the money that they use for promotion and put some into staff development and training.

Click here to make a consumer report. 

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