Mr Linval Freeman
There are too many people having challenges with the private and public sectors. I cannot do what I used to do before. It means that when I guide people in terms of what to do, and they do not listen, then they are on their own. Both the government and the private sector need to put more emphasis on giving clients and customers better service.
I have been getting a few complaints about the failure of the NHT to resolve matters brought to its attention. In April 2026, a teacher made a report to me. I ended up with the same problems she was having. Staff promised to return calls, and they never did. I have written an email to the Chairman of the NHT, Mr Linval Freeman, which is published below.
Good day, Mr Freeman:I have forwarded these messages sent to the head of the NHT since April, 2026, seeking your assistance in getting a resolution.The client has been in touch with the NHT for over a year about the same matter.This type of customer service not only reflects poorly on you as chairman but also on the Prime Minister, who is the responsible portfolio minister. I have received several other complaints verbally about responses from the NHT.The NHT needs to have a tracking system for customer complaints. The board should require that it receive an aged analysis report of outstanding customer complaints monthly.Our NHT contributors deserve better. All the best.Vernon L. Derby
Jamaicans must demand better. We seem to be getting poorer customer service by the day. Please add your comments to the blog.
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