KINGSTON,
Jan. 26 (JIS):
All Ministries are required to complete
their customer service improvement plans by April 2018.
The plans, for which preparation is under way,
are aimed at ensuring efficient and high-quality service delivery across
Government.
Director General of the Public Sector
Transformation and Modernisation (PSTM) Division, Office of the Cabinet, Veniece Pottinger-Scott, told JIS News that the Ministries of Industry, Commerce,
Agriculture and Fisheries, and Health have already submitted their improvement plans.
She said that the procedures are being
developed using a set of guidelines to address the service issues, and follows assessment
of the status of customer service across the public sector, which was conducted
by the PSTM in October 2014.
On completion of the plans, the Director
General said that an announcement will be made with regard “to what the
ministries have agreed on and that they are going to be doing”.
Mrs. Pottinger-Scott told JIS News that each Ministry will have to provide
yearly reports on the steps they have taken and the level of service improvements
that they have attained.
“So, it is a continuous assessment,
thereafter, of the implementation of the improvement plan,” she noted.
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