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| Min. Christopher Tufton |
I was told that a man had gone to get the cards. I waited for over an hour when I saw a man with something which looked like a lunch box in his hand approaching the desk where the Ministry official sat..
While seated in front of this woman who appeared to a Ministry of Health receptionist, another woman came over and started to speak to her. I indicated to the lady that I was being dealt with and she just interrupted without saying good afternoon or even saying excuse me please. This annoyed the receptionist who was attending to me. She proceeded to tell me that the lady who came to speak to her is the nurse. I told her it does not matter I told her that the woman should display common courtesy. I asked the receptionist what was her name, because she did not have on a name tag for me to identify her. She refused to give me her name so I took out my phone camera and took a picture of her. This infuriated the young woman more. She got up from the desk and went in a room nearby.
She returned to her working area and told me that the person who was in change of the programme told her not to allow me to get the vaccination and I should go somewhere else.. I told her very firmly that she nor a doctor nor a nurse, has no right to refuse to give me the vaccine. She went back inside and I continued to remain seated at the desk.
A few minutes later, a burly man emerged and accused me of shouting at a woman, He went on to talk about men and how they related to women. I took all of this to mean that he was being smart and was probably trying to upset me by implying that I have unusual sexual tastes.
He ordered me to leave the pharmacy and I told him that he would have to get the security to take me out. He came up very close to me and was literally in my face. He informed me that he was the head of security at Fontana Pharmacy. I could not believe my ears. I was further abused in front of all customers in the business place.
Since then I have reported the matter to the Minister of Health and Wellness and his State Minister Juliet Cuthbert. I have also reported the matter to the Chairman of Fontana Pharmacy, Mr. Obrien Chang.
The State Minister in the Ministry of Health subsequently sent me pamphlets and she indicated that I could be vaccinated at other places. On Sunday, May 22, I arrived at the Sunrise Clinic off Red Hills ROad at 2:50 pm, only to be advised that the the clinic was closed. I told the persons manning the entrance to the clinic that the poster sent to me indicated that the clinic would be closed at 3:00 pm. The persons simply replied that they close at 2:45. It seems to me that the Ministry set a closing time and those who operated the clinic set their own closing time. What a life what a country.
Now you know why we sometimes have confrontations at our clinics and our hospitals. I love our nurses, doctors and all those who serve in the government sector but they need for training in how to give good customer service must be a priority now!
Wi no ready!
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| Kevin O'Brien Chang - Fontana Chairman |
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5 comments:
Then they accuse people of not taking the vaccine. Who want you go through all of that to get a shot.
It is really crazy in Jamaica the lady wants to be vaccinated and she cannot get through.
That's why I took my vaccine in Florida.
There are many like me and we are not recorded in the Jamaican system so we are not counted.
This was an unfortunate incident. The customer services was abominable to say the least. In response to a comment above we have to be careful about generalising from one or a few incidents about the whole system. I have had my two shots and booster at St Joseph's and Windsor Wellness. I experienced great service that all three. My colleagues at 2 workplaces and my neighbours have been vaccinated and boosted at various locations, all without incident, as have been other friends and associates. I know some places close off around 15 mins to half hour before closing to ensure not going too far over time, though.
Could it have been peculiar to tat location? As far as I know Fontana doesn't do boosters.
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I do get a number of complaints about the quality of service across this country. One case of poor service is one case too much. One bad act can cause a person's life in the health sector. We have had quite a few reports of poor service in the health sector over the past year.
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