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| Lois Grant |
Your notification, dated September 26, 2023, outlining your decision to cease accepting cheque payments effective September 27, 2023, is a blatant demonstration of the continued disrespect and disregard for the very people who sustain your existence – the customers. This abrupt and callous change in payment policy is a slap in the face to the countless individuals and businesses who have dutifully paid their bills through this method for years.
The audacity to claim that this decision arises from an alleged increase in fraudulent cheque payments is not only insulting but also indicative of JPS's lack of accountability. It is unacceptable that customers are being held responsible for issues that should be addressed and resolved by your organization's internal controls and security measures. You have the duty to protect your customers, and your inability to do so reflects poorly on your competence and integrity.
Furthermore, it is disheartening to note that JPS has consistently displayed a pattern of exploiting its monopoly over electricity services. The exorbitant bills we are forced to pay, coupled with this unilateral and abrupt change in payment methods, is nothing short of financial abuse. We are left feeling as if we are being held hostage in a situation where there are no alternatives and no regard for our basic needs and rights.
Your reference to "consultation and consideration" regarding this decision appears to be nothing more than a mere facade. It is evident that the concerns and needs of your customers have been blatantly disregarded in favour of corporate interests. This is not the behaviour expected from a company that should prioritize the welfare and satisfaction of the community it serves.
I demand that the Jamaica Public Service Company immediately reconsider this decision and provide a reasonable transition period to allow your customers to adapt to the new payment methods. Failure to do so will only reinforce the perception that JPS is a heartless and profit-driven entity that is out of touch with the needs of the people it serves.
In closing, I implore the Jamaican community to unite and demand accountability from JPS. We must no longer tolerate the disrespect, abuse, and exploitation that has become synonymous with this corporation. It is time for us to stand up, voice our concerns, and demand the respect and fairness we rightfully deserve.
Editor's Note:
I have received other reports about this matter and this is being sent to the JPS. I will post their response as soon as I get a response.
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6 comments:
So true😀
As far as I’m concern we have no right when it comes to JPS, we never wins , no matter what, even if we are 100% in the right they have a way of disregarding us.
Online calling is another thing, these workers are program, calling them is disheartening.
I was shocked when I read the announcement yesterday. JPS is allowed to disregard his customers for years because the entity that is to protect us is useless.
Can you believe that JPS owed me and was still trying to robbed me. I had to Stand up to get back my money. However; JPS has no respect for nobody but themselves. They are getting some very good ideas. Yet they are not willing to take them on board, because they are robbing their people's blatantly. So if they are willing to stop this and start to do what is right, by giving every household a meter. Then everyone's win. Then we no longer will be sitting on a time Bomb! I honestly do not think that JPS or The Citizens knows the impending Dangerous Danger that is awaiting our communities when it comes on one mistake with a throw up. I rest my case. Jamaica Problem Service!
Don’t bother appealing to the OUR, that’s like flogging a dead horse.
Poor customer service is a major problem in Jamaica. We need to have another service provider.
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