NSWMA Quick Response - Customer Satisfied and Workers Shown Appreciation

Dunrobin Acres

The head of the NSWMA, headed by Mr Audley Gordon, is one of those government entities that continues to keep in touch with the public and assist the people as much as possible. When a system is not fully computerized and you have to depend on humans for reporting and for accountability purposes, it is a challenge. We have had garbage pile up in the past, especially when there is a shortage of garbage trucks. The NSWMA has acquired more trucks during this financial year, and from all indications, garbage collection has improved. We still have more to achieve.

This week a citizen called me about garbage not collected in her community for two weeks. Although she was unhappy about the situation, she still commented on how nice the sanitation workers are. She was also very anxious to give them a little Christmas gift. She noted that they no longer give out their envelopes for Christmas funds. I assume that because they are now enjoying the security of job tenure, the company does not like the idea of the staff members soliciting funds. Jamaicans still continue to dig deep into their pockets to ensure that these workers know that they are appreciated by citizens.

I reported the matter to the NSWMA about the garbage not being collected in an area identified by this lady, who sent me a voicemail just after Christmas. Today, January 3, the lady who had the garbage challenge sent me a voicemail to say thanks. Oftentimes, when you help people they don't remember to show appreciation. I am posting her voicemails on this post so the sanitation workers and their supervisors realize that people do appreciate the organization and its workers.

Click the icon below to listen to the citizen's complaint:

Click the icon below to listen to the citizen's response after NSWMA responded:

_________________________________