The morning one of my supporters called me to say that he went to a business place to purchase medical supplies. The staff confirmed that it was available. The customer used his credit card to pay for the items.
The staff came back to him and said the items were not in stock, therefore he would be refunded. The credit card charge would not be refunded, though.
I told the gentleman that he was being told utter rubbish. I told him he was given incorrect information, and he acted on that in good faith. The staff or the organization would have to stand that loss.
I called the company, and I was thoroughly interrogated by a very pleasant lady. She wanted to know my name, why I was calling, plus I had to give other information.
When you need to speak to the boss, there can be a few obstacles. The lady told me the manager was not available. I asked if there was a supervisor or anyone else in management who could assist. She said no person was there to assist. I came to the conclusion that the workers were directing the operations.
The determined customer went back to the place this afternoon, and they decided to refund him the full amount.
I am proud this consumer stood up because many of us would just walk away. Congratulations to the Medical Plus for giving a full refund. Please advise your staff how to deal with a similar matter in the future. Other consumers, please take note and other organization don't even attempt to do it.
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****NEWS FLASH****
Businessman Seymour Buckley in Trelawny has died.
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Omg what a shame they want to rip off people👹
ReplyDeleteYour credit card provider should be able to recover all charges if you did not receive the goods or services. File a complaint with customer service and they will take up the matter on your behalf, since they are the ones who are actually making the payments.
ReplyDeletePlease note that when people have challenges like this, Bark Di Trute is able to help them. That is why they report these matters to Bark Di Trute. I post information to alert other consumers and to alert service providers that we are on their tails. You can help by sharing this post with other people.
DeleteI don’t think u should pay for something before u get it very crazy.
ReplyDelete