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| Mathew Pinnock |
Last Thursday, October 29, 2026, I journeyed to GK Insurance in New Kingston to make a report of an accident.
I went to the car park, and I parked with the front of the car facing the fence. I was instructed by the security guard to park facing out. I tried to have a conversation with her just to let her know that I am in the habit of parking that way because there are no barriers sometimes to block the vehicle from reversing too far.
She was more into giving me instructions rather than engaging in a conversation with me. I heard her instruction and was about to comply. I explained to her subsequently that I was just trying to have a conversation with her. She eventually put on a smile and indicated that she knows me.
When I entered the GK Insurance office, I was presented with a form, and I was instructed to answer the questions on the form. I protested and indicated that all the answers should be on their system. I was invited into the office by a young man who is as rare as any rare thing on earth. He was extremely courteous. I asked him why I had to complete a form with information that is already in their system. He indicated that it is because a claim was being made. Yes, Mathew Pinnock is indeed a man of class and who knows how to give good customer service. My questioning him and complaining that the system needs to be modernized did not cause him to show any sign of uneasiness.
I told him that they need to improve the system. The staff member should be able to bring up a claim form that would already be populated with my information. The staff could then take the report verbally and input it into the computer. After everything is completed, then the form could be printed for me to sign. When he realized that I was uncomfortable with the system, he made sure to assist me even further. Companies should realize that the older we get, it is not easy to read the font size on some forms.
It was a beautiful experience dealing with this staff at GK Insurance. He certainly knows how to communicate with customers, and he displayed a personality that shows that he is understanding and empathetic.
He made my day, so I had to report him to the supervisor. I found out that when a customer reports a staff member for giving good customer service at GK Insurance, they earn points. Is that why the service at GK Insurance is usually good? All is not perfect there, but I don't want to detract from the service offered by Mathew Pinnock. A wonderful Jamaican young man.
Let us continue to promote and encourage good Jamaicans.
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