Dear Consumer Affairs Commission,
What a Difference a Day Makes!
I wrote to report on the good result of my letter to you
yesterday which was copied to Mr Vernon Derby at AYS with Vernon of Nationwide
News Network. Firstly Mr Derby did voice my concerns at the top of his
programme this morning, which generated some spirited responses from concerned
listeners. I am most grateful to Mr Derby for giving a voice to my challenge,
and I know that the people concerned heard his voice.
I had copied that same letter into a professional group and
a colleague responded to me to say that I should expect a call from the Best
Dressed Chicken - she mentioned the situation to a manager there. One of their
managers called me within a few minutes from abroad. She apologised profusely
on behalf of The Supermarket for the poor customer service, since this was not
their modus operandi. She said that the Best Dressed Chicken was mentioned
several times in my email, it was their branding on the picture I sent, and the
minute that I put the Best Dressed out there she would have to jump in. She
said that I was the first customer that did not reach out to the Best Dressed
Chicken first.
Her customer service manager will be sending a driver to me
tomorrow to collect the product and to investigate the cold chain. She will be
sending her quality team to the supermarket to investigate storage. If the
storage there is not optimal, they will not send their product there.
I will be getting a full refund of my money from Best
Dressed Chicken tomorrow, plus a customer basket with Best Dressed products.
The manager from The Supermarket called me and
apologised about her response to me last night. She was very very sorry. She
also offered me a full refund of my money. I accepted her apology, and told her
that Best Dressed was dealing with the refund. The proprietor called me afterwards and unreservedly, sincerely apologised.
I will therefore not require the help of Consumer Affairs
Commission with this matter.
Sincere thanks to Mr Vernon Derby of At Your Service!
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